I can’t link my ticket to the app, it’s giving me an error

The most common issue is that the wrong code is being used on our app. The alphanumeric “Confirmation ID” is not the correct code, that represents the order. The correct code is below the barcode on the ticket itself (or you can scan the QR code on the ticket). You access the ticket(s) by clicking the “View/Print Tickets” button in your original receipt email from ShowClix.