I can’t link my ticket to the app, it’s giving me an error

The most common errors are:
1. You only see a map with nothing to select.
Solution: Make sure your Location Permission are allowed for the app otherwise it won't work. If you change this setting, please restart the app afterward. It takes a few seconds for the events to load.

2. You are trying to link the ticket to the wrong event.
Solution: Make sure you are in the correct event (check city/date) in the app

3. Somebody else has already linked that ticket to their account.
Solution: Try a different ticket (usually this happens when a group of people are trying to link tickets from the same purchase)

4. Your internet connection isn't working.
Solution: Try to connect to a wifi that works

5. You already linked a ticket to your app.
Solution: You can only link one ticket per app/device. Please make sure everyone in your group has the app downloaded to their phone and links their own ticket individually.

If you have gone through all of these scenarios and still need help, please reach out to our customer support team on our contact us page.