Once in the app, find your event, tap the "Join Event" button, and tap "I Already Have Tickets".
The easiest way to now link your ticket is to tap the "Scan QR" link on that screen and use your phone to scan the ticket QR code in the receipt email.
Alternatively, you can type (or copy + paste) the alphanumeric code that represents the ticket. This code starts with "BCN" followed by letters and numbers.
If you are still having trouble, it might be because another user already has that ticket linked to their account, or because the ticket was linked to your account during purchase, but you are using a different account to login to the app.
For example, if you used an email/password for purchase, but "login with Facebook" to access the app, you might not see your tickets if the emails don't match. Please make sure you log into the app using the credentials used during purchase.
If you still need help, please reach out to our customer support team on our contact us page.